If there are any mistakes on our side or the printable planner is not what we advertised, then, of course, we will refund your money. However, given the nature of the product, once downloaded you can not return it if you change your mind. But do contact us and we will work with you!
Whiteboards and Calendars:
We love our Australian made and designed Whiteboards and Calendars and want our customers to love them as much as we do!
- Faulty: We have a very strict quality control over our products, however, if our product is faulty, please email us asap. We will happily pay for the cost of mailing back to us and on receipt will provide you with an exchange or refund.
- Cancellations: There is no issue if you want to cancel your order (we are human after all!), however, we aim to mail all orders within a few business hours of your purchase. So if you need to cancel, please email us asap so we can stop the order being mailed. You will be happy to know that you will not be charged a cancellation fee from us! If we have already mailed it, the product will need to be returned to the address below (return mailing costs paid by buyer) in its original condition, and a refund will be given when received.
- Incorrect Address: We are very sorry but no refunds can be provided if you have advised an incorrect address and the product has been mailed. If the product has not been mailed, please email us asap. In some instances, change of address may not able to change unless your merchant’s address is updated.
- Change of mind: No issues if you change your mind but buyers are responsible for return mailing costs and returning the product in its original condition.